FAQs
We understand that you can have questions and we are here to provide you. Consult our FAQ below for quick assistance :
1. Orders and payments
R : We accept Visa bank card payments, Mastercard et payments in 2 or 3 from 85€ purchase.
R : Once your order has been confirmed, It is possible to modify it or cancel it under certain conditions. Contact our customer service as soon as possible.
R : You can follow the condition of your order by logging into your account and consulting the section "My orders". A tracking email with a follow -up number will be sent to you after the shipment.
R : Oui, All transactions are secure thanks to SSL encryption and fraud protection systems.
2. Shipping and delivery
R : Delivery times vary depending on your location and the delivery method chosen. In general, Standard delivery takes between 24 has 48 working hour.
R : Oui, We deliver to several countries. The costs and deadlines vary depending on the destination.
R : Delivery costs depend on the weight, the size of your order and your meeting or international location. Delivery is free from 99€ purchases in Reunion.
R : If your package is lost or damaged, Contact our customer service immediately so that we can find a solution.
3. Returns and reimbursements
R : You can return an article under 24 hours after receipt under conditions that they were not opened, used or damaged packaging, You have the possibility of submitting the articles in our relay point in Saint-Paul, We do not cover your travel expenses.
R : Return costs are generally the responsibility of the customer, except in the event of a defective product or error on our part.
R : Once the return has been validated, the refund is made under 7 has 14 working days and will be in the form of having on your next purchase.
R : Oui, You can request an exchange subject to product availability, and on conditions that they were not opened, used or damaged packaging.
4. Products and availability
R : Product availability is indicated on the page of each article. In case of stock breaking, You can be notified of his return to stock.
R : We make every effort to give you the detailed and precise descriptions of our products, accompanied by loyal photos donations we have.
5. Customer account and confidentiality
R : Non, You can order as an invitation, But creating an account allows you to follow your orders and benefit from exclusive offers.
R : Click on "Forgot password" when connecting and follow the instructions sent by email.
R : Oui, We respect the regulations in force on the protection of personal data (GDPR).
R : You can register for our newsletter via the form at the bottom of the page to receive our offers and new features.
6. Service Client
R : You can contact us by email at contact@madras-bazaar.re, by phone at 00262 6 93 44 63 98 possible par WhatsApp.
R : Our customer service is available Monday to Friday from 9H00 at 5.30 p.m..